Customer Support

Right ticket, right person, right away

Q: What ticketing systems does it work with?

Zendesk, Freshdesk, Jira Service Management, HubSpot, Intercom, and most platforms with API access.

Q: How accurate is the categorisation?

Typically 90-95% accuracy after initial training. It improves over time as it learns your specific ticket patterns.

Q: Can it handle multiple languages?

Yes. The AI detects language and categorises regardless of what language the ticket is written in.

Q: Does it auto-respond to simple tickets?

If you want it to. We can configure auto-responses for common questions (password resets, status checks) while routing complex issues to your team.

AI reads every incoming support ticket, categorises it by urgency and topic, and routes it to the right team member automatically. No more manual sorting.

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The challenge.

Your support inbox is a mess. Urgent issues sit next to password resets and nobody knows what to tackle first

Tickets get assigned to the wrong person and bounce between teams for days

Manual triage takes 2+ hours daily. That's time your team could spend actually solving problems

Process

How it works.

Define your categories

We map your ticket types, urgency levels, and team structure. Each category gets routing rules.

AI reads and routes

Every incoming ticket is instantly categorised by topic, urgency, and sentiment. Routed to the right team member.

Priority queue stays clean

Urgent issues surface immediately. Low-priority tickets queue for batch handling. SLAs get tracked automatically.

Results

What you get.

95% less

Triage time

Manual sorting eliminated. AI handles categorisation and routing in seconds.

60% faster

First response time

Urgent tickets reach the right person immediately instead of sitting in a shared inbox.

40% faster

Resolution time

Right person from the start means fewer bounces, fewer escalations, faster resolution.

FAQ

Common questions.

What ticketing systems does it work with?

How accurate is the categorisation?

Can it handle multiple languages?

Does it auto-respond to simple tickets?

Ready to get started?

Let's explore how ticket triage & routing can transform your business.